Shipping Policy

Last Updated: November 5, 2026

At Autapone, we understand that convenient and reliable delivery is an important part of the online shopping experience.

We aim to make our shipping arrangements easy to understand by providing clear information about available delivery options, shipping charges, estimated delivery times, and order tracking.

Please review this policy for details about shipping and delivery for purchases made through our online store.

1. Shipping Destinations

Autapone currently offers shipping to eligible delivery addresses within the United States.

Shipping availability depends on whether your delivery address is supported by our store.

You can enter your shipping information during checkout to confirm whether delivery is available for your location and review the applicable shipping options.

Please ensure that your name, shipping address, and contact information are accurate before submitting your order.

2. Available Shipping Methods and Fees

We currently provide two shipping options for eligible orders within the United States.

Free Standard Shipping

  • Shipping Fee: Free.

  • Eligible Orders: $39.00 and above.

  • Estimated Delivery Time: 10โ€“15 business days.

Standard Shipping

  • Shipping Fee: $5.99.

  • Eligible Orders: $0.00โ€“$38.99.

  • Estimated Delivery Time: 10โ€“15 business days.

The applicable shipping method and charges will be displayed during checkout before you complete your purchase.

Please review your shopping cart and final order amount carefully to confirm the shipping option available for your order.

3. Order Processing

After your payment has been successfully confirmed, your order will enter our processing stage.

During this period, we review the order information and make the necessary arrangements to prepare your purchase for dispatch.

Please note that order processing time is separate from shipping transit time.

Processing may occasionally take longer due to order verification, product availability, or unexpected operational circumstances.

Once your order has been dispatched and tracking information becomes available, relevant shipping details may be provided through our available order notification system or by email.

4. Estimated Delivery Time

For eligible orders within the United States, both available shipping methods have an estimated delivery timeframe of:

10โ€“15 business days.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery may vary depending on several factors, including:

  • Your delivery location.

  • Order preparation and fulfillment.

  • Shipping carrier operations.

  • Public holidays.

  • Weather conditions.

  • Transportation or logistics disruptions.

  • Other circumstances beyond our reasonable control.

Please understand that unexpected circumstances may occasionally affect the delivery schedule.

We appreciate your patience and understanding if your shipment takes longer than expected.

5. Shipment Tracking

Once your order has been dispatched and tracking information becomes available, relevant shipping details may be sent through our available order notification system or by email.

You can use the provided tracking information to follow the progress of your shipment.

Please allow some time for tracking details to become available or update after dispatch.

If you have not received tracking information or cannot locate your shipment details, please contact our customer support team.

To help us identify your purchase, please include your order number and the email address used during checkout.

6. Shipping Delays

Although we make reasonable efforts to support timely delivery, unexpected transportation or logistics delays may occasionally occur.

Possible reasons include:

  • Shipping carrier processing delays.

  • Transportation interruptions.

  • Severe weather conditions.

  • Public holidays.

  • Unexpected logistics or operational circumstances.

  • Other events beyond our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

To help us review your inquiry, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address associated with your purchase.

  • A brief explanation of the delivery concern.

Our team will review the available shipping information and assist you with the appropriate next steps.

If tracking information has remained unchanged for an extended period or your shipment appears to be lost, please contact us so we can review the situation.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you discover an error in your shipping address after submitting your purchase, please contact our customer support team as soon as possible.

Please provide your order number and the corrected delivery information.

We will review the current order status to determine whether the requested modification can still be accommodated.

Please note:

  • Address corrections depend on the current order processing status.

  • Changes cannot be guaranteed once an order has entered processing or has been dispatched.

  • Once a shipment has been handed over to the carrier, we may no longer be able to modify its delivery information.

We recommend carefully checking all delivery details before completing checkout.

8. Lost or Missing Packages

If your package appears to be lost, has experienced an extended tracking delay, or has not arrived as expected, please contact our customer support team.

Please provide your order number and available tracking information so we can review the shipment.

If the tracking status indicates that your package has been delivered but you cannot locate it, we recommend checking your delivery area and contacting us for assistance.

Our team will review the available shipping details and help determine the appropriate next steps.

Any applicable resolution will be handled according to the circumstances and relevant consumer protection laws.

9. Shipping-Related Returns and Refunds

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team.

We will review your request and explain the appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, an appropriate solution may include a replacement, authorized return, refund, or another suitable remedy.

Where a return is necessary because of an error on our part or a qualifying product issue, Autapone will cover the applicable return shipping costs.

For further information about return eligibility, exchanges, and refund arrangements, please refer to our Return & Refund Policy.

Please contact us before sending any product back. Our customer support team will provide the appropriate return instructions and destination after reviewing your request.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Whether your request can be accommodated depends on the current order processing and shipping status.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible through our standard order process.

If your order has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

11. Contact Information

If you have questions about shipping options, delivery estimates, tracking information, or an existing order, please contact our customer support team.

Our official contact information is provided below:

Brand Name: Autapone

Legal Company Name: Xiamen Chenyuxing E-commerce Co., Ltd.

Customer Support Email: service@autapone.com

Phone: +86-592-6158888

Business Address:

Unit A0061, Room 618-1, No. 151-2 Yuehua Road, Huli District, Xiamen City, China.

When contacting us about an existing shipment, please include your order number and the email address used during checkout.

This information will help us locate your purchase and provide more relevant assistance.

12. Policy Updates

We may revise this Shipping Policy from time to time to reflect changes in our delivery arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this page periodically to stay informed about our current shipping arrangements.

Thank you for choosing Autapone. We appreciate your trust and look forward to providing you with a convenient shopping experience.