Return & Refund Policy

Last Updated: November 5, 2026

At Autapone, we value our customers and want to make every shopping experience as convenient and reassuring as possible.

We understand that there may be occasions when a purchased product needs to be returned, exchanged, or refunded. This policy explains the conditions and procedures for handling such requests, including return eligibility, shipping responsibilities, and refund processing.

Please review the following information before submitting a return or refund request.

1. Return Period

Customers may request a return for eligible products within 30 calendar days after the delivery date.

To initiate a return, please contact our customer support team and submit your request within this period.

For standard returns based on personal preference, products should generally meet the following conditions:

• Products must be unused and unworn, where applicable.

• Products must remain in their original condition.

• Original packaging, tags, accessories, and included components should be retained and returned where applicable.

• Products must not show signs of damage, alteration, washing, or misuse after delivery.

• A valid order number or proof of purchase must be provided.

Certain personalized or customized products, or products clearly identified as final sale or non-returnable before purchase, may be excluded from standard returns, subject to applicable consumer protection laws.

These restrictions do not apply where a product is defective, damaged upon arrival, incorrect, materially different from its description, or where applicable consumer protection laws provide otherwise.

If you are unsure whether your product qualifies for a return, please contact our customer support team before sending it back.

2. How to Request a Return

All return requests must be submitted to our customer support team before any product is shipped back.

Please contact us through:

Email: service@autapone.com

To help us review your request, please provide:

• Your full name.

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• The reason for your return request.

• Relevant photographs or videos, if the product has an issue.

After receiving your information, our team will review your request and provide the appropriate return instructions.

Please do not send any product back before receiving return approval and shipping instructions from our customer support team.

This helps ensure that your returned product can be properly identified and processed.

3. Return Shipping Address

The appropriate return destination will be provided by our customer support team after your request has been reviewed and approved.

Please note that the business address displayed on our Contact Us page is intended for company identification and general business correspondence.

It is not necessarily the designated return shipping address.

Please do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

Always wait for return instructions before arranging your shipment.

4. Return Shipping Costs

Responsibility for return shipping expenses depends on the reason for the return.

Personal Preference Returns

If you wish to return a product because you changed your mind, selected the wrong option, no longer need the item, or have another personal preference-related reason, you will generally be responsible for the return shipping costs.

Customers are responsible for arranging and paying for the applicable return shipment.

We recommend choosing a shipping service that provides tracking information and keeping your shipping receipt until the return process has been completed.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact our customer support team with your order details and relevant photographs or videos, where available.

Our team will review the circumstances and explain the appropriate resolution.

If a return is necessary because of an error on our part or a qualifying product issue, Autapone will cover the applicable return shipping costs.

Customers will not be required to pay additional applicable return shipping expenses resulting from an error on our part.

5. Refund Processing

Once your returned product has been received and inspected, we will notify you of the review result.

If your refund is approved, the following arrangements generally apply:

• Refunds will generally be issued to the original payment method used for the purchase.

• Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.

• The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Please understand that our refund processing period and the time required by your payment provider to post the funds are separate.

If your refund has not appeared after the expected processing period, we recommend checking with your bank or payment provider first.

If you need further assistance, please contact our customer support team and provide your order number.

6. Exchanges and Replacements

If you would like to exchange a product for another available option, please contact our customer support team before returning the original item.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement with you.

If an exchange or replacement is necessary because you received an incorrect, damaged, or defective product, we will review the situation and provide an appropriate solution.

Where the issue results from an error on our part, we will cover the applicable return shipping costs.

Please wait for confirmation and instructions before sending any product back.

7. Damaged, Defective, or Incorrect Products

We make reasonable efforts to ensure that customers receive the products they ordered in acceptable condition.

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number.

• A clear description of the problem.

• Photographs or videos showing the affected product, where available.

• Photographs of the original packaging, if relevant.

Our team will review the information and explain the appropriate next steps.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include:

• A replacement product.

• An authorized return.

• A refund.

• Another appropriate remedy.

Where the issue results from an error on our part or a qualifying product defect, we will cover the applicable return shipping costs.

8. Order Cancellations

If you wish to cancel an order, please contact our customer support team as soon as possible.

Whether a cancellation can be accommodated depends on the current order processing and shipping status.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible through our standard order process.

If your order has already been dispatched, you may submit a return request in accordance with this policy.

If a cancellation is accepted after payment has been collected, the applicable refund will generally be issued to the original payment method.

Nothing in this section is intended to restrict cancellation rights available under applicable consumer protection laws.

9. Important Return and Refund Information

To help ensure that your request is handled efficiently, please keep the following points in mind:

• Submit standard return requests within 30 calendar days after delivery.

• Contact our customer support team before shipping any product back.

• Wait for return approval and destination instructions.

• Include your order number in all return and refund communications.

• Retain your return shipping receipt and tracking information where applicable.

• Ensure that returned products meet the applicable condition requirements.

• Allow the stated processing period for approved refunds.

All requests will be reviewed according to this policy and applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies available under applicable laws and regulations.

10. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, exchange, replacement, or refund, please contact our customer support team.

Our official contact information is provided below:

Brand Name: Autapone

Legal Company Name: Xiamen Chenyuxing E-commerce Co., Ltd.

Customer Support Email: service@autapone.com

Phone: +86-592-6158888

Business Address:

Unit A0061, Room 618-1, No. 151-2 Yuehua Road, Huli District, Xiamen City, China.

When contacting us about an existing purchase, please include your order number and the email address used during checkout.

We appreciate your understanding and value the opportunity to assist you.

Thank you for choosing Autapone.