Privacy policy

Last Updated: November 5, 2026

1. Introduction

Autapone operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient and personalized shopping experience (collectively, the "Services").

Our online store is powered by Shopify, which provides the technology and infrastructure that allow us to offer our Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Services, make a purchase or other transaction, or communicate with us through other means.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will govern those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this policy.

2. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or processed in a way that makes it impossible to reasonably identify or associate it with you.

Depending on how you interact with our Services, your location, and the requirements of applicable laws, we may collect or process the following categories of personal information, including information derived from these categories:

Contact Information

This may include your name, residential address, billing address, shipping address, telephone number, and email address.

Financial Information

This may include credit card or debit card details, bank account information, payment card information, transaction details, payment methods, payment confirmations, and other payment-related information.

Account Information

This may include your username, password, security questions, account preferences, and account settings.

Transaction Information

This may include products you view, add to your shopping cart, save to your wishlist, purchase, return, exchange, or cancel, as well as information about your previous transactions.

Communications with Us

This includes information you provide when communicating with our customer support team, such as questions, requests, feedback, and other correspondence.

Device Information

This may include information about your device, browser, network connection, Internet Protocol (IP) address, and other unique device identifiers.

Usage Information

This includes information about how you interact with our Services, including when and how you access or use our website and related features.

3. Sources of Personal Information

We may collect personal information from the following sources:

Directly from You

We collect information when you create an account, access or use our Services, communicate with us, complete a purchase, or otherwise provide personal information through our website.

Automatically Through Our Services

Certain information may be collected automatically from your device when you use our website or Services, including through cookies and similar tracking technologies.

From Our Service Providers

We may receive information from service providers that assist us with certain technologies and business operations, including providers that collect or process personal information on our behalf.

From Business Partners or Other Third Parties

Where permitted by applicable law, we may obtain relevant personal information from our business partners or other third-party sources.

4. How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving Our Services

We use personal information to provide and maintain our Services and fulfill our obligations to customers.

This may include:

  • Processing payments and purchase orders.

  • Managing customer accounts.

  • Remembering your shopping preferences and items of interest.

  • Sending account-related notifications.

  • Managing purchases, returns, exchanges, and other transactions.

  • Arranging product fulfillment and shipping.

  • Assisting with return and exchange requests.

  • Allowing customers to submit product reviews where available.

  • Providing a more personalized shopping experience.

  • Recommending products that may be relevant to your previous purchases or shopping activities.

  • Improving the functionality and performance of our website and Services.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, where permitted by applicable law.

These activities may include:

  • Sending promotional communications through email, SMS, or postal mail.

  • Providing information about products, services, and special offers.

  • Displaying advertisements for products or services on our website or other websites.

  • Showing advertisements based on products you previously purchased, added to your shopping cart, or viewed through our Services.

  • Understanding customer interests and shopping activities to improve our promotional efforts.

Depending on your location and applicable privacy laws, you may have the right to opt out of certain targeted advertising or personal information sharing activities.

Security and Fraud Prevention

We may use personal information to:

  • Verify and authenticate customer accounts.

  • Support secure payment and checkout experiences.

  • Detect, investigate, and respond to suspected fraudulent, illegal, harmful, or unauthorized activities.

  • Protect the security of our customers and Services.

  • Maintain the integrity of our website and business operations.

If you choose to create an account, you are responsible for maintaining the confidentiality of your account credentials.

We strongly recommend that you do not share your username, password, or other account access information with unauthorized individuals.

Communicating With You

We use personal information to provide customer support, respond to your questions and requests, assist with order-related matters, and maintain our customer relationships.

This may include communications about purchases, shipping, returns, refunds, and other relevant service matters.

Legal and Regulatory Purposes

We may use personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal proceedings or requests from law enforcement and government authorities.

  • Participate in legal investigations or civil proceedings.

  • Address potential or ongoing disputes.

  • Enforce our Terms of Service and other applicable policies.

  • Investigate suspected violations of our policies.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes in accordance with this Privacy Policy.

These circumstances may include:

Service Providers and Shopify

We may share relevant information with Shopify and service providers that perform services on our behalf.

These providers may include:

  • Information technology service providers.

  • Payment processing companies.

  • Data analytics providers.

  • Customer support platforms.

  • Cloud storage providers.

  • Order processing and fulfillment providers.

  • Shipping and delivery companies.

These parties may access or process personal information as necessary to provide their services.

Business and Marketing Partners

We may share certain personal information with business and marketing partners to support advertising, promotional activities, and related services.

For example, we use Shopify features that may support personalized advertising through third-party services based on your online activities across different merchants and websites.

Our business and marketing partners may use information they receive according to their own privacy notices and policies.

Depending on your location, you may have the right to request that we do not share your personal information for targeted advertising based on your online activities across different merchants and websites.

At Your Direction or With Your Consent

We may disclose certain information when you instruct us, submit a request, or otherwise provide your consent.

For example, this may include sharing information with shipping providers to deliver purchased products or with third-party services you choose to access through social media widgets or account integrations.

Affiliates and Related Companies

Where applicable, we may share relevant personal information with affiliated companies or other entities within our corporate group for legitimate business and operational purposes.

Business Transactions and Legal Requirements

We may disclose personal information when necessary in connection with:

  • Business mergers or acquisitions.

  • Bankruptcy or similar business transactions.

  • Compliance with applicable legal obligations.

  • Valid subpoenas, search warrants, or similar legal requests.

  • Enforcement of our Terms of Service and other applicable policies.

  • Protection and defense of our Services, rights, property, customers, and other individuals.

6. Our Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of our online store in order to provide and improve its platform and services.

Information you submit through our website may be transmitted to and shared with Shopify and other third-party service providers, including providers located in countries different from your country of residence.

To support, develop, and improve our business operations, we may also use certain enhanced Shopify features that combine information from your interactions with our store, other merchants, and Shopify.

To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify's platform.

In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise privacy rights relating to its own use of your information.

For more information about how Shopify handles personal information and the privacy rights available to you, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:

https://privacy.shopify.com/en

Depending on your location, you may be able to exercise certain privacy rights relating to information processed by Shopify through its Privacy Portal.

7. Third-Party Websites and Links

Our Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, we encourage you to review its privacy policies, security practices, and other applicable terms and conditions.

We do not guarantee and are not responsible for the privacy practices or security of independent third-party websites, including the accuracy, completeness, or reliability of information presented on those websites.

Information you provide in public or semi-public areas, including information shared through third-party social media platforms, may be visible to other users of our Services or those platforms.

Such information may also be accessible to others without restrictions on how it is used by us or third parties.

The inclusion of external links on our website does not necessarily indicate our endorsement of the content, owners, or operators of those platforms unless expressly stated otherwise.

8. Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, you may contact us using the information provided in the Contact section below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information, as those terms are defined under applicable laws, relating to individuals under 16 years of age.

9. Security and Retention of Your Information

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no security measure is completely perfect or entirely reliable, and we cannot guarantee absolute security.

Additionally, information transmitted to us through the internet may not be fully secure during transmission.

We recommend that you avoid using unsecured communication channels to send sensitive or confidential information.

The period for which we retain personal information depends on several factors, including whether the information is necessary to:

  • Maintain and manage your account.

  • Provide our products and Services.

  • Fulfill our business and operational requirements.

  • Comply with legal and regulatory obligations.

  • Resolve disputes.

  • Enforce applicable agreements and policies.

When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable laws.

10. Your Privacy Rights and Choices

Depending on your country or state of residence, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may only apply in certain circumstances. In some cases, we may decline a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to personal information we maintain about you.

Right to Deletion

You may have the right to request the deletion of personal information we hold about you, subject to applicable legal exceptions.

Right to Correction

You may have the right to request that inaccurate personal information be corrected.

Right to Data Portability

In certain circumstances and subject to applicable exceptions, you may have the right to receive a copy of your personal information and request that it be transferred to another party.

Communication Preferences

We may send promotional emails about our products, services, and offers.

You may choose to stop receiving promotional emails at any time by using the unsubscribe option included in our marketing communications.

Even if you unsubscribe from promotional emails, we may still send non-promotional communications relating to your account, purchases, orders, or customer service requests.

Additional Rights for Residents of the United Kingdom and European Economic Area

If you reside in the United Kingdom or the European Economic Area, you may have the following additional rights, subject to applicable legal exceptions and limitations:

Right to Object to or Restrict Processing

You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Withdrawing your consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

11. How to Exercise Your Privacy Rights

You may exercise applicable privacy rights through the designated options available on our website or by contacting us using the contact information provided below.

For more information about how Shopify processes personal information and the privacy rights available in relation to information handled directly by Shopify, you may visit:

https://privacy.shopify.com/en

We will not unlawfully discriminate against you for exercising any privacy rights available to you.

Before processing certain requests, we may need to verify your identity to the extent required or permitted by applicable law.

Where permitted by applicable law, you may appoint an authorized representative to submit a privacy request on your behalf.

Before accepting a request from an authorized representative, we may require proof that you have granted them permission to act on your behalf.

We may also ask you to verify your identity directly with us.

We will review and respond to eligible requests within the timeframes required by applicable laws and regulations.

12. Privacy Complaints

If you wish to submit a complaint regarding how we collect, use, or process your personal information, please contact us using the information provided in the Contact section below.

We will review your concerns and make reasonable efforts to address your complaint.

Depending on your location, you may have the right to appeal our decision by contacting us again or by submitting a complaint to the relevant data protection authority in your jurisdiction.

Residents of the European Economic Area may also contact the relevant supervisory authority responsible for data protection in their country.

Nothing in this section limits any rights available to you under applicable privacy laws.

13. International Data Transfers

Please be aware that your personal information may be transferred, stored, and processed outside the country in which you reside.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required by applicable law.

These mechanisms may include Standard Contractual Clauses approved by the European Commission or equivalent contractual safeguards issued or recognized by the relevant United Kingdom authority.

Such safeguards may not be necessary where personal information is transferred to a country recognized as providing an adequate level of data protection under applicable law.

We will take reasonable steps to ensure that international transfers are handled in accordance with applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, business operations, or applicable legal and regulatory requirements.

When changes are made, we will publish the revised Privacy Policy on this page and update the Last Updated date.

Where required by applicable law, we will also provide appropriate notice of material changes.

We encourage you to review this page periodically to stay informed about how your personal information is collected, used, and disclosed.

15. Contact Us

If you have questions about our privacy practices, this Privacy Policy, or wish to exercise any privacy rights available to you, please contact us using the information below.

Brand Name: Autapone

Legal Company Name: Xiamen Chenyuxing E-commerce Co., Ltd.

Customer Support Email: service@autapone.com

Phone: +86-592-6158888

Business Address:

Unit A0061, Room 618-1, No. 151-2 Yuehua Road, Huli District, Xiamen City, China.

For purposes of applicable data protection laws, Xiamen Chenyuxing E-commerce Co., Ltd. is the entity responsible for the processing of personal information described in this Privacy Policy.

When submitting a privacy-related request, please provide sufficient information for us to understand and review your inquiry.

We take the protection of your personal information seriously and appreciate the trust you place in Autapone.

Thank you for choosing Autapone.